MedPlay takes the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.
This policy explains to you how MedPlay uses and secures your personal information whilst you are using the MedPlay website or when you create an account on the MedPlay website.
Any questions regarding this Privacy Statement should be sent to us via:
This policy was last updated on 1st July 2020.
Why do we collect personal information?
MedPlay processes personal information for its own legitimate business purposes, which include the following:
Where the processing MedPlay to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers.
To better understand how individuals interact with our websites.
To enhance the security of our network and information systems.
To determine the effectiveness of our promotional campaigns.
To provide further information where requested by our customers on social media platforms
Cookies and Google Analytics
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We set cookies for visitors who login to our secure area to enable them to browse the whole site without having to log back into the secure area again in the same session. We also use Google Analytics, which sets a cookie, to collect anonymous visitor activity on our website to enable us to improve and enhance our website for our visitors and customers. In addition, we use a number of social media tools to enhance visitor interaction on our site.
If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.
If you do not use such platforms, then our site will not place these cookies on your device. Using our online chat functionality may also mean that we collect information on your country and IP address.
This information will not be used for any purpose other than to enhance the functionality and performance of the website.
We do not sell or share any of your data with anyone outside of MedPlay or anyone who does not have a legal basis for holding such information.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
What personal information does MedPlay collect?
We may collect the following information:
Name and job title
Contact information, including email address
Demographic information such as postcode, preferences and interests
Browsing our website: When you browse our website, we may collect the Internet Protocol (IP) address of the PC you are using, this data is anonymous and we cannot identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.
Requesting further information from us: You can request further information from us by completing the form on our websites ‘Contact Us’ page.
What we do with the information we gather:
Maintain internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Please be assured we do not sell your personal information to third party companies for marketing purposes.
Security of your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your rights under GDPR=MedPlay is processing your personal information, for our Commercial Benefit and for the customer experience on the website.
As an individual, you may have certain rights under the GDPR regarding the use of your personal information, these are:
The right to object – you can object to MedPlay processing your personal information at any time
The right to be forgotten – you can request that MedPlay remove your personal information from our systems
The right to access your personal information – You have a right to know what personal information MedPlay hold on you and for what purpose we are processing your personal information this is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity.
A small fee will be payable.
You can send these requests to firstname.lastname@example.org or by post to the address noted below:
MedPlay Ltd, Innovation Centre 6 (IC6) , Smart Innovation Hub, Denise Coates Foundation Building, Keele University, ST5 5NS.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Returns and Refund Statement:
MedPlay offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product download link is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realise that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honour requests for the refund on the following reasons:
Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance.
Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your webhost/server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.